Terms of Service

Last Updated: May 1, 2025

Introduction

Welcome to Ricca Services. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Definitions

• "Company" refers to Ricca Services, its subsidiaries, affiliates, and assigns.
• "Services" refers to the cleaning and related services provided by the Company.
• "Website" refers to the website operated by the Company at www.riccaservices.com.
• "You" or "Client" refers to the individual or entity that purchases or uses our Services.

Services

The Company provides professional cleaning services for residential and commercial properties. The specific services to be provided will be agreed upon between the Company and the Client prior to the commencement of any work.

The Company reserves the right to refuse service to anyone for any reason at any time.

Booking and Scheduling

Bookings can be made through our website, by phone, or by email. All bookings are subject to availability.

The Client agrees to provide accurate and complete information when booking services, including the address, contact information, access instructions, and any special requirements.

The Company will make reasonable efforts to accommodate the Client's preferred schedule, but cannot guarantee specific times or dates.

Cancellations and Rescheduling

The Client may cancel or reschedule a service by providing at least 24 hours' notice. Cancellations or rescheduling requests made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the service cost.

The Company reserves the right to cancel or reschedule services due to unforeseen circumstances, such as illness, severe weather, or equipment failure. In such cases, the Company will make reasonable efforts to notify the Client as soon as possible and reschedule the service at a mutually convenient time.

Pricing and Payment

The prices for our Services are as listed on our Website or as quoted to the Client. All prices are in British Pounds (£) and include VAT where applicable.

The Company reserves the right to change prices at any time. Any price changes will not affect services that have already been booked and confirmed.

Payment is due at the time of booking for one-time services. For recurring services, payment is due before each service or according to the agreed payment schedule.

Accepted payment methods include credit/debit cards, bank transfers, and other methods as specified on our Website.

Client Responsibilities

The Client is responsible for:

• Providing safe and reasonable access to the property
• Securing or removing valuable or fragile items
• Informing the Company of any potential hazards or special conditions
• Ensuring that the property is in a condition that allows the Company to perform the Services safely and effectively
• Providing water, electricity, and adequate lighting necessary for the performance of the Services

Company Responsibilities

The Company is responsible for:

• Providing the Services as agreed with the Client
• Performing the Services in a professional and competent manner
• Using appropriate equipment and cleaning products
• Respecting the Client's property and privacy
• Addressing any reasonable concerns or issues raised by the Client

Satisfaction Guarantee

The Company strives to provide high-quality services and client satisfaction. If the Client is not satisfied with the Services provided, the Client must notify the Company within 24 hours of service completion. The Company will then re-clean the unsatisfactory areas at no additional cost.

This guarantee does not apply if the Client has not fulfilled their responsibilities as outlined in these Terms.

Liability and Insurance

The Company maintains appropriate insurance coverage for its operations. However, the Company's liability is limited to direct damages caused by the Company's negligence and shall not exceed the amount paid by the Client for the Services.

The Company is not liable for:

• Pre-existing damage or conditions
• Normal wear and tear
• Damage resulting from the Client's failure to fulfill their responsibilities
• Indirect, consequential, or incidental damages
• Acts of God or other circumstances beyond the Company's control

Confidentiality

The Company respects the Client's privacy and will maintain the confidentiality of any personal or sensitive information obtained in the course of providing the Services. Please refer to our Privacy Policy for more information on how we collect, use, and protect your information.

Termination

Either party may terminate recurring services by providing at least 7 days' written notice to the other party.

The Company may terminate services immediately if the Client:

• Fails to make payment when due
• Breaches any provision of these Terms
• Creates an unsafe or hostile work environment

Modifications to Terms

The Company reserves the right to modify these Terms at any time. Any modifications will be effective immediately upon posting on our Website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

Entire Agreement

These Terms constitute the entire agreement between the Client and the Company regarding the use of our Services and supersede all prior agreements and understandings, whether written or oral.

Contact Information

If you have any questions about these Terms, please contact us at: