Privacy Policy

Last Updated: May 1, 2025

Introduction

At Ricca Services ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Fill out forms on our website
• Create an account
• Book a cleaning service
• Subscribe to our newsletter
• Contact our customer service
• Participate in surveys or promotions

The types of information we may collect include:

• Personal identifiers (name, email address, phone number)
• Billing information (address, payment details)
• Account credentials
• Service preferences and history
• Communications with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral sources
• Device information

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages and updates
• Respond to your comments, questions, and requests
• Provide customer support
• Send marketing communications (with your consent)
• Personalize your experience
• Monitor and analyze usage patterns
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with legal obligations

Sharing Your Information

We may share your personal information with:

• Service providers who perform services on our behalf
• Professional advisors (e.g., lawyers, accountants)
• Business partners (with your consent)
• Regulatory authorities, government agencies, and law enforcement
• Other parties in connection with a business transaction

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide you with a better browsing experience.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may not function properly.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: